Corp. TF12 Mahalaxmi Metro Tower, Sector 4, Vaishali, Ghaziabad-201010, Uttar Pradesh, India
A Service Level Agreement (SLA) is a private contract used to keep a positive and reliable connection with prospective clients. [Onlive Server] and Italyserverhosting have a Service Level Agreement (SLA) in place. This agreement acknowledges that we provide enterprise-grade services and that using our server(s) hosting services requires a high degree of flexibility. In order to extend its duration, this agreement will take effect on [start date].
Italyserverhosting is able to collaborate with business partners and significant, award-winning corporate sectors. We make care to offer our esteemed clients on-site assistance, industry-leading services, and rack space in our data centers. This SLA specifies the conditions and requirements that apply to using Italy Server Hosting’s unique services.
Do you have any questions or queries in your mind regarding the Service Level Agreement or other related policies, please do not hesitate to reach us via Email [email protected] or call.
This Service Level Agreement(SLA) involves three significant aspects: the users, services, and web hosting provider.
CUSTOMERS: You(The person who shows interest in hosting services and is willing to buy server(s)).
SERVICES: Platform that you use to turn your offline business into online (Ex: Dedicated Server)
COMPANY: Onlive Server Pvt. Ltd. from where you buy the hosting services.
To fulfill our potential customer’s high expectations, we ensure to provide excellent service level consistency. We assure you a high level of quality services and technical support covering all the network, power, and hardware failure services on this Service Level Agreement(SLA).
Italyserverhosting is the award winning and leading data center that provides many web hosting services. Our primary goal is to cater to goal-specific and large businesses by rendering world class hosting and support services. We provide excellent hosting packages, unmatched server speed, excellent network connectivity, infrastructure reliability, and outstanding customer support services with the server(s) hosting.
We have an expert and professional team of highly experienced engineers who have hands on experience on a broad range of Internet of things and technical terms, including hardware, software, control panels, database, and operating systems used on a server. We provide instant technical and troubleshooting services whenever the user encounters any problems. Besides, you can reach our customer support executive and raise a ticket for instant support on the client portal or from the help desk.
Email: [email protected]
Contact: +919990507737
Consequently, we will do our best to support you in which we have an expert team. Check out the items listed below in which we serve the best for our clients.
Covered Issues: – Hardware: All hardware components provided by us with our server hosting will be guaranteed supported under the Hardware Replacement SLA tier.
Network & Power: We offer top-notch, dependable network infrastructure and power systems that are run and watched over by our professionals around-the-clock. At Italyserverhosting, we guarantee exceptional and flawless power availability and network connectivity. The network and power availability for clients’ online businesses are covered by this SLA tier.
Operating System: We guarantee that we offer the most recent operating system versions with the most recent and cutting-edge security fixes. With our hosting, you may select any kind of operating system. For security patching, OS re installations, security policy setups, troubleshooting OS difficulties, and manual updates, we often cover the following OS platforms: Windows 2012, Windows 2016, Windows 2019, CentOS, Ubuntu, Debian, and Fedora. Additionally, as required, our knowledgeable support staff will schedule safe and compatible OS updates that will benefit our clients.
Software: These days, there are many secret software programs available online. Just being aware of or familiar with them all is just impossible. Our engineers are therefore excellent at investigating and resolving unsupported apps. SQL, MySQL, PHP, Apache, IIS, Litespeed Web Server, APF Firewall, CSF Firewall, IPFW, IPTables, Windows Firewall, R1Soft CDP, Fantastico, Webmin, Plesk, DirectAdmin, Helm, Interworx, and Virtuozzo are among the difficulties we can help with. We are unable to offer assistance for any other program.
Non-Covered Issues: Aside from open source or commercial apps, Italyserverhosting will not offer technical support or debugging services for any clients’ self-coded custom installed applications. You are in charge of installing and maintaining any software that you manually create. Unless the customer and the firm enter into a formal agreement, the company has no participation in your custom-built software.
Exceptions to the Service Level Agreement
Any customers and clients are found to break or infringe the Service Level Agreements rule against our policy, terms of services, and conditions. The company reserves all the exclusive rights to stop its services and is liable to take legal action against the customer. Also, we are authorized to terminate or suspend your account without any notice. Without the legal contract, if any products, services, trademarks sold by customers must be liable for penalty.
SLA Credits
Italyserverhosting credits based on the per-service basis means each billing of the server is considered the unique SLA credit and hence awarded accordingly. We have a 30 days money return policy. Suppose you cancel the order or request refunds. In that case, Italyserverhosting initiates your refunds in terms of credit in the client portal account that you can anytime to purchase servers from us.
We will not provide a single person to monitor every individual devices’ downtime. Italyserverhosting will not be responsible for unreported downtime for a single or specific customer.When the customer takes more than one hour to report the downtime, they lose the SLA credit in such a case.